Question 1

T/T (30% deposit), L/C (irrevocable at sight), PayPal or bank transfer for samples/small orders.

Accepted Answer

We accept the following payment methods: T/T: 30% deposit to start production, 70% balance against B/L copy or full payment before shipment. L/C: irrevocable at sight L/C for large orders, provided terms are clear and from a reputable international bank. Online payment: PayPal or bank transfer for samples or small orders.

Question 2

Sea freight 25-40 days, rail freight 15-25 days, air freight 5-7 days. FCL and LCL supported.

Accepted Answer

We offer flexible multimodal shipping services: Sea freight: best for large orders with optimal cost. FCL and LCL supported, transit time 25-40 days depending on destination. Rail freight: suitable for large urgent orders, transit time 15-25 days. Air freight: suitable for small to medium orders or rush orders, transit time 5-7 working days. We partner with top freight forwarders and offer door-to-door service.

Question 3

Complies with EN71, ASTM F963, ISO 9001, ISO 14001, FSC, SCAN, BSCI/Sedex. Supports SGS, TUV, Intertek, BV testing.

Accepted Answer

Our products are manufactured in strict compliance with EN71 (EU) and ASTM F963 (US) standards covering physical and mechanical properties, flammability, and heavy metal migration. The factory holds ISO 9001, ISO 14001, FSC Chain of Custody, SCAN anti-terrorism certification, and BSCI/Sedex social responsibility audits. We also support testing through SGS, TUV, Intertek, and BV per client requirements.

Question 4

IQC/IPQC/OQC system, non-toxic water-based paint, 100% physical inspection, and multi-step hand sanding for safety.

Accepted Answer

We have established a complete management system covering incoming inspection, in-process inspection, and outgoing inspection. We use non-toxic, harmless eco-friendly water-based paint with strong adhesion and sealing. Through 100% physical inspection and multiple hand sanding steps, we eliminate wood splinters and chemical compliance risks at the source.

Question 5

Yes, products are tested at accredited third-party labs with dual internal and external quality assurance. Test reports available with shipments.

Accepted Answer

Yes. All our products are tested at internationally accredited third-party laboratories with a dual quality assurance system covering internal testing and independent external testing. All relevant certificates and test reports (e.g. physical properties, chemical composition) are available with each shipment, meeting the compliance requirements of major European and American buyers and e-commerce platforms.

Question 6

Full OEM/ODM customization: design evaluation, 3D modeling, surface treatments, and hybrid material integration.

Accepted Answer

We offer comprehensive OEM and ODM customization services: Design and engineering evaluation: we accept drawings, samples, or sketches, with engineering team assessment and 3D modeling. Surface finishing: laser engraving, screen printing, hot stamping, and more. Hybrid integration: leveraging modern production facilities, we seamlessly integrate solid wood structures with precision electronic modules and safe plastics.

Question 7

Small/medium products 1,000 pcs/style; large structural products 500 pcs/style. Final MOQ confirmed by design complexity.

Accepted Answer

We apply differentiated MOQ standards by product type and complexity: Small to medium regular products: MOQ is typically 1,000 pieces per style. Large structural products (e.g. dollhouses, kitchen toys, outdoor climbers): MOQ is typically 500 pieces per style. The actual MOQ is confirmed based on design complexity, materials, and manufacturing requirements.

Question 8

Sampling 7-10 days (modification) or 15-20 days (full custom); bulk production 30-45 days (normal) or 45-60 days (peak season).

Accepted Answer

The customization cycle has two phases: Sampling phase: modification based on existing styles takes 7-10 working days; full custom from your design drawings takes 15-20 working days. Production phase: after sample approval, regular orders take 30-45 days; peak season (Q2-Q3) takes 45-60 days. Accurate delivery commitments are provided based on your order timing and quantity.

Question 9

Yes, all Kidmerry products use FSC-certified sustainably sourced wood, meeting EU and US legality and sustainability requirements.

Accepted Answer

Yes. All Kidmerry products use FSC-certified sustainable high-quality solid wood. We strictly reject any wood materials from unknown sources, ensuring every wooden toy meets the strict EU and US market requirements for wood legality and ecological sustainability.

Question 10

ISO 14001 certified, using sustainable wood, water-based paint, central dust collection, and wastewater treatment systems.

Accepted Answer

We are ISO 14001 certified and implement strict environmental measures across production. We use 100% sustainably sourced wood and eco-friendly water-based paint. Modern equipment optimizes material layout to reduce waste, with central dust collection and wastewater treatment systems. We also pass BSCI/Sedex social responsibility audits to ensure a green, compliant, and sustainable production environment.

Question 11

Kidmerry uses recyclable and biodegradable packaging with minimal plastic, optimized dimensions, and reduced carbon footprint.

Accepted Answer

Yes. As a sustainability-focused manufacturer, Kidmerry prioritizes recyclable and biodegradable materials in packaging design. We reduce environmental impact by minimizing unnecessary packaging structures and plastic use. We continuously optimize packaging dimensions and transportation efficiency to reduce material waste, shipping costs, and carbon emissions. Customized eco-friendly packaging solutions are also available to match your brand positioning and market requirements.

Question 12

10-step bulk order process: confirm plan, submit order, enter data, audit, purchase materials, confirm documentation, pre-production approval, production, progress tracking, QC and shipment.

Accepted Answer

1. Confirm the production plan. 2. Submit the bulk order requirements. 3. Enter order information into the system. 4. Finance and project lead review cost and delivery plan. 5. Procurement of raw materials including wood, coatings, hardware, and packaging. 6. BOM and production documents confirmed and released. 7. Pre-production approval on structure, color, and packaging. 8. Formal production with processing, assembly, coating, and testing. 9. Real-time production progress tracking. 10. Quality inspection, balance payment, and shipment arrangement.

Question 13

5-step sampling: design confirmation, requirement filing, prototype making in 12 days, quality check, and sample shipment.

Accepted Answer

Step 1: Confirm sample design. The client selects standard styles from the catalog or provides drawings, sketches, or reference samples for customization. Special functions, materials, or educational requirements should be communicated. Step 2: Requirement verification and file creation. The sales team verifies requirements and creates a sample file in the order tracking system. Step 3: Sample production within about 12 days, including material preparation, structural processing, functional assembly, surface finishing, and safety testing. Step 4: Quality inspection and handover. Step 5: Documentation and sample shipment to the client for confirmation.

Question 14

Light ODM customization creates exclusive SKUs with higher margins, avoiding price wars.

Accepted Answer

Yes. Through light ODM customization, we adjust structure, color, accessories, and packaging to create exclusive SKUs. This increases product premium and helps you build a continuous hit-product pipeline, avoiding homogeneous low-price competition.

Question 15

Supports FBA, overseas warehouse, direct shipping with customs documentation service.

Accepted Answer

Yes. We support FBA first-mile shipping, overseas warehouse delivery, and direct international shipping. We can handle customs documentation on your behalf. Partial shipments and flexible replenishment are available to reduce inventory pressure.

Question 16

Full CE/EN71/CPC/ASTM/FSC certifications with batch test documents for cross-border platforms.

Accepted Answer

Yes. Our full product range holds CE/EN71/CPC/ASTM/FSC certificates. The factory has passed BSCI audit and is certified as a national high-tech and specialized enterprise. Batch-specific test documents are available for each shipment.

Question 17

Same AQL1.5 QC standards for all orders. Test reports available for small orders too.

Accepted Answer

Yes. All orders, regardless of size, follow the same IQC/IPQC/OQC full-process quality control per AQL1.5 standards. White blanks are fully inspected, and automated spraying controls color variation. Small orders can also receive test reports and third-party inspection.

Question 18

3-7 day sampling, 60% shorter development cycle for fast iterations.

Accepted Answer

Stock modification samples take 3-7 days, and light ODM modifications are delivered within 10 days. Our in-house R&D team iterates efficiently, with a development cycle 60% shorter than competitors.

Question 19

One-stop logo, packaging, and e-commerce design compatible with Amazon and independent sites.

Accepted Answer

Yes. We provide one-stop design services including logos, boxes, labels, and e-commerce page layouts, all compatible with Amazon and independent site compliance standards. No need to outsource to third-party designers.

Question 20

Low MOQ trial channel for startups with tiered pricing on replenishment orders.

Accepted Answer

Yes. We have a dedicated small-order trial channel for new brands. Test the market with small quantities first, then scale up with bulk replenishment. Replenishment orders qualify for tiered pricing.

Question 21

1,000+ ready models, 1-2 week selection, 3-month store launch with no R&D needed.

Accepted Answer

Yes, you can launch fast without in-house R&D. We have 1,000+ compliant wood toy models ready for white labeling or light modification. You can finalize product selection within 1-2 weeks and be listed on stores within 3 months.

Question 22

2007-founded factory with 42 patents, serving global retailers. On-site or virtual tours available.

Accepted Answer

Founded in 2007, we hold 42 self-developed process patents and handle our own import/export. We serve European and American chain retailers and overseas brand distributors. Desensitized client case references are available. We support both on-site factory visits and online virtual tours.

Question 23

Transparent pricing with tiered annual discounts. No extra fees for mixed SKU orders.

Accepted Answer

Our cost breakdown is fully transparent. Annual framework clients enjoy tiered pricing discounts. Multi-SKU consolidated orders incur no extra management or service fees, with unified order tracking and billing to reduce labor costs.

Question 24

3-7 day sampling, low MOQ trial runs, sample fees refundable on bulk orders.

Accepted Answer

Modification samples take 3-7 days, and new mold development takes 10-15 days. We have a dedicated quick trial production line. Stock items have low MOQ for small-batch testing, and sample fees can be refunded on bulk orders.

Question 25

In-house R&D creates channel-exclusive SKUs with ODM/OEM and branding customization.

Accepted Answer

Our in-house R&D team can modify modular designs to create channel-exclusive products that avoid market homogenization. We support logo and box customization, and provide exclusive development plans to increase channel profit margins.

Question 26

1,000+ models and components one-stop, reducing supply chain costs by 30%.

Accepted Answer

We offer 1,000+ wood toy models plus injection molding and electronic components under one roof, eliminating the need to work with multiple factories. Channel clients who consolidate purchasing through us typically reduce total supply chain costs by an average of 30%.

Question 27

Full CE/EN71/CPC/ASTM/FSC certifications with batch-specific test reports for every shipment.

Accepted Answer

Yes. We hold CE, EN71, CPC, ASTM, and FSC full certifications. We are a national high-tech enterprise. Each shipment comes with batch-specific test reports, meeting compliance requirements for offline retailers and cross-border platforms like Amazon.

Question 28

Full-process QC with automated spraying, moisture control, and third-party inspection support per AQL1.5.

Accepted Answer

We implement IQC/IPQC/FQC/OQC full-process quality control. Patented automated spraying ensures color consistency, and constant-temperature drying controls wood moisture to prevent deformation. White blanks are fully inspected. We support BSCI, SGS, and TUV third-party on-site inspections per AQL1.5 standards.

Question 29

90,000 sqm factory, 12M annual capacity, 100% on-time delivery for 800K-unit peak orders.

Accepted Answer

Our factory covers 90,000 sqm with 800+ employees and an annual output of 12 million units, handling orders from thousands to millions. We have achieved 100% on-time delivery for peak-season orders of 800,000 units from European and American retailers. We support multi-SKU parallel production and partial shipments.

Question 30

Signed NDAs, tiered design access control, and dedicated contacts ensure complete IP protection.

Accepted Answer

We sign IP and confidentiality agreements before cooperation. Internally, design drawings are classified and only accessible by designated personnel. Project core materials are only visible to the project lead, preventing leakage of designs, original IP, and product drawings.

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