Question 1

T/T (30% deposit), L/C (irrevocable at sight), PayPal or bank transfer for samples/small orders.

Accepted Answer

We accept the following payment methods: T/T: 30% deposit to start production, 70% balance against B/L copy or full payment before shipment. L/C: irrevocable at sight L/C for large orders, provided terms are clear and from a reputable international bank. Online payment: PayPal or bank transfer for samples or small orders.

Question 2

Sea freight 25-40 days, rail freight 15-25 days, air freight 5-7 days. FCL and LCL supported.

Accepted Answer

We offer flexible multimodal shipping services: Sea freight: best for large orders with optimal cost. FCL and LCL supported, transit time 25-40 days depending on destination. Rail freight: suitable for large urgent orders, transit time 15-25 days. Air freight: suitable for small to medium orders or rush orders, transit time 5-7 working days. We partner with top freight forwarders and offer door-to-door service.

Question 3

Complies with EN71, ASTM F963, ISO 9001, ISO 14001, FSC, SCAN, BSCI/Sedex. Supports SGS, TUV, Intertek, BV testing.

Accepted Answer

Our products are manufactured in strict compliance with EN71 (EU) and ASTM F963 (US) standards covering physical and mechanical properties, flammability, and heavy metal migration. The factory holds ISO 9001, ISO 14001, FSC Chain of Custody, SCAN anti-terrorism certification, and BSCI/Sedex social responsibility audits. We also support testing through SGS, TUV, Intertek, and BV per client requirements.

Question 4

IQC/IPQC/OQC system, non-toxic water-based paint, 100% physical inspection, and multi-step hand sanding for safety.

Accepted Answer

We have established a complete management system covering incoming inspection, in-process inspection, and outgoing inspection. We use non-toxic, harmless eco-friendly water-based paint with strong adhesion and sealing. Through 100% physical inspection and multiple hand sanding steps, we eliminate wood splinters and chemical compliance risks at the source.

Question 5

Yes, products are tested at accredited third-party labs with dual internal and external quality assurance. Test reports available with shipments.

Accepted Answer

Yes. All our products are tested at internationally accredited third-party laboratories with a dual quality assurance system covering internal testing and independent external testing. All relevant certificates and test reports (e.g. physical properties, chemical composition) are available with each shipment, meeting the compliance requirements of major European and American buyers and e-commerce platforms.

Question 6

Full OEM/ODM customization: design evaluation, 3D modeling, surface treatments, and hybrid material integration.

Accepted Answer

We offer comprehensive OEM and ODM customization services: Design and engineering evaluation: we accept drawings, samples, or sketches, with engineering team assessment and 3D modeling. Surface finishing: laser engraving, screen printing, hot stamping, and more. Hybrid integration: leveraging modern production facilities, we seamlessly integrate solid wood structures with precision electronic modules and safe plastics.

Question 7

Small/medium products 1,000 pcs/style; large structural products 500 pcs/style. Final MOQ confirmed by design complexity.

Accepted Answer

We apply differentiated MOQ standards by product type and complexity: Small to medium regular products: MOQ is typically 1,000 pieces per style. Large structural products (e.g. dollhouses, kitchen toys, outdoor climbers): MOQ is typically 500 pieces per style. The actual MOQ is confirmed based on design complexity, materials, and manufacturing requirements.

Question 8

Sampling 7-10 days (modification) or 15-20 days (full custom); bulk production 30-45 days (normal) or 45-60 days (peak season).

Accepted Answer

The customization cycle has two phases: Sampling phase: modification based on existing styles takes 7-10 working days; full custom from your design drawings takes 15-20 working days. Production phase: after sample approval, regular orders take 30-45 days; peak season (Q2-Q3) takes 45-60 days. Accurate delivery commitments are provided based on your order timing and quantity.

Question 9

Yes, all Kidmerry products use FSC-certified sustainably sourced wood, meeting EU and US legality and sustainability requirements.

Accepted Answer

Yes. All Kidmerry products use FSC-certified sustainable high-quality solid wood. We strictly reject any wood materials from unknown sources, ensuring every wooden toy meets the strict EU and US market requirements for wood legality and ecological sustainability.

Question 10

ISO 14001 certified, using sustainable wood, water-based paint, central dust collection, and wastewater treatment systems.

Accepted Answer

We are ISO 14001 certified and implement strict environmental measures across production. We use 100% sustainably sourced wood and eco-friendly water-based paint. Modern equipment optimizes material layout to reduce waste, with central dust collection and wastewater treatment systems. We also pass BSCI/Sedex social responsibility audits to ensure a green, compliant, and sustainable production environment.

Question 11

Kidmerry uses recyclable and biodegradable packaging with minimal plastic, optimized dimensions, and reduced carbon footprint.

Accepted Answer

Yes. As a sustainability-focused manufacturer, Kidmerry prioritizes recyclable and biodegradable materials in packaging design. We reduce environmental impact by minimizing unnecessary packaging structures and plastic use. We continuously optimize packaging dimensions and transportation efficiency to reduce material waste, shipping costs, and carbon emissions. Customized eco-friendly packaging solutions are also available to match your brand positioning and market requirements.

Question 12

10-step bulk order process: confirm plan, submit order, enter data, audit, purchase materials, confirm documentation, pre-production approval, production, progress tracking, QC and shipment.

Accepted Answer

1. Confirm the production plan. 2. Submit the bulk order requirements. 3. Enter order information into the system. 4. Finance and project lead review cost and delivery plan. 5. Procurement of raw materials including wood, coatings, hardware, and packaging. 6. BOM and production documents confirmed and released. 7. Pre-production approval on structure, color, and packaging. 8. Formal production with processing, assembly, coating, and testing. 9. Real-time production progress tracking. 10. Quality inspection, balance payment, and shipment arrangement.

Question 13

5-step sampling: design confirmation, requirement filing, prototype making in 12 days, quality check, and sample shipment.

Accepted Answer

Step 1: Confirm sample design. The client selects standard styles from the catalog or provides drawings, sketches, or reference samples for customization. Special functions, materials, or educational requirements should be communicated. Step 2: Requirement verification and file creation. The sales team verifies requirements and creates a sample file in the order tracking system. Step 3: Sample production within about 12 days, including material preparation, structural processing, functional assembly, surface finishing, and safety testing. Step 4: Quality inspection and handover. Step 5: Documentation and sample shipment to the client for confirmation.

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